> This page is for version Dev.
> For other versions, use one of these documentation indexes:
> - Prod (default): https://docs.chrt.com/prod/llms.txt
> - Staging: https://docs.chrt.com/staging/llms.txt
> - Dev: https://docs.chrt.com/dev/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.chrt.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server.

# Support

## Contact chrt

Email [hi@chrt.com](mailto:hi@chrt.com) for account, onboarding, billing, or
product support. Include your organization name, the page or order you are
working on, and any relevant screenshots or error messages.

For tracker hardware or tracking-session questions, email
[trackers@chrt.com](mailto:trackers@chrt.com).

## Include useful evidence

Provide the active organization, the order or device reference, the page you were using, the exact error and when it happened. For the mobile app, include the phone/OS and version/build from the footer at the bottom of Settings. Remove customer data and credentials from screenshots before sharing.

For pending mobile changes, check Sync status in Settings and preserve the work while asking for help. Avoid signing out, switching organization, discarding changes or reinstalling solely to clear an error.

In the iOS app, **Sync status** 3 is a row in **Settings**, and the app version and build 5 are at the bottom of the same screen.

![The rows of Settings below the profile, with numbers 1 to 5 on Create driver profile, Notifications, Sync status, Privacy and the version and build footer.](/_fern-img/fca9ba1992eba06899192da99a0f9fd5a27c5f9e10c8f257d19a892239606f89.webp)

*The **Settings** rows for an account without a driver profile. **1** **Create driver profile** row, **2** **Notifications** row, **3** **Sync status** row, **4** **Privacy** row, **5** version and build footer.*

## Billing and subscriptions

Organization administrators can manage subscription and payment details from
the chrt billing flow where available. If you do not see billing controls, or
if you need help changing or cancelling a plan, contact
[hi@chrt.com](mailto:hi@chrt.com).