> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.chrt.com/prod/app/accepting-orders/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server. # Accepting Orders > How drivers receive, accept or decline, and start orders in the chrt driver app — plus how Android handles accepting and starting orders while offline. When dispatch assigns you to a task group, or when an offer comes in through the bidding marketplace, it lands on the **Offers** tab in the app. This page walks you from a push notification to a started order you're driving. ## Before you start * You're signed in to the driver app and your org has assigned you to at least one order. If you haven't been assigned anything yet, check with your dispatcher — orders show up here only after they're staged and the task group is assigned to you. * Push notifications are granted. Without them, you won't be alerted to new offers and you'll have to open the app manually to see new work. See [Settings](/app/settings) to re-enable notifications. ## 1. See the offer Two ways an offer reaches you: * **Push notification.** Tap it to deep-link straight to the task group. * **Offers tab.** Open the app — new offers list at the top of the Offers tab. Force-assigned orders (where dispatch put you on directly without bidding) appear under **Assigned**; marketplace offers appear under **Incoming Offers**. Tap a row to open the offer. ## 2. Review the offer The offer screen shows you everything you need to decide: * **Stops** — pickup and delivery addresses, time windows, and any special instructions for each stop. * **Cargo** — what's moving, how many pieces, cargo type, weight if available. * **Earnings** — the quoted earnings for the task group (computed from the rate sheet on the connection or directly attached to the task group). * **Required artifacts** — what proof you'll need to capture at each stop (photos, signatures, barcode scans). See [Orders](/docs/concepts/orders) for the task group / task / cargo data model these screens are showing. ## 3. Accept or decline * **Accept Order** moves the task group to your active queue. It does not start your timer or trigger location sharing — that happens at the next step. * **Decline** sends the offer back to dispatch or the bidding pool so they can route it elsewhere. Use this when you genuinely can't take the work; don't decline as a way to ask questions — use **Messages** on the order instead. > **Warning** > > Declining returns the offer to dispatch and clears your ability to pick > it back up. If you change your mind, dispatch will need to re-offer it. ## 4. Start driving Once you're on the way to the first stop, open the task group from the **In Progress** tab and tap **Start**. Starting the task group: * Flips the order from **Staged** to **In Progress** on the chrt web app so dispatch and the shipper see you're on the move. * Begins live location sharing for this order (if you have location sharing enabled — see [Live location](/app/location)). * Starts a live activity / lock-screen widget on iOS so you can swipe to the next task without unlocking. ## 5. Work the stops After **Start**, the task group screen shows your stops in order. For each stop you'll: 1. Drive to the address (tap the map pin to hand off to Apple Maps or Google Maps). 2. Complete the stop's tasks in order — pickup, delivery, customs handoff, etc. 3. Capture any required artifacts (photo, signature, barcode scan). See [Proof of delivery](/app/proof-of-delivery). 4. Tap **Complete** on each task when it's done. When every task on every stop is complete, the task group moves to **Completed** automatically. > **Note** > > Some tasks are **skippable** (typically optional photo artifacts); > required tasks must be completed before the task group can finish. If a > required step isn't possible at the stop (no contact, locked dock, etc.), > message dispatch from the task group — don't fake-complete it. ## Android: working offline The Android app keeps working when you lose signal. The iOS app is online-first today; if you're on iOS and out of signal, write actions will fail until you're reconnected. On Android, when connectivity drops: * A red **Offline — changes will sync when connected** banner appears at the top of the app. * Cached orders and task group detail still open and read. * Accepting an order, starting a task group, and completing tasks all queue locally. Once you reconnect, the queue replays in order and the banner flips to **Syncing N pending changes…** until it drains. > **Note** > > Offline accepts and starts are durable across app restarts on Android — > if your phone reboots before you regain signal, the queued action still > syncs after the app comes back up. See > [Proof of delivery](/app/proof-of-delivery#android-pod-offline-queue) for > how this applies to proof capture. > **Warning** > > Bidding actions (counter, withdraw) and tracker registration are > online-first on Android too — they're not part of the offline queue. > Plan to be online for those. ## How to know it worked * After **Accept**, the order moves off the Offers tab and onto **In Progress**. * After **Start**, the **In Progress** task group shows tasks ready to complete, your location starts streaming, and dispatch sees the order flip to **In Progress** on the web app. * After the last task completes, the task group leaves **In Progress** and shows up on the **Completed** tab. ## If something looks different * **You don't see an order you expected.** Pull to refresh the tab. If it's still missing, check with dispatch — the assignment may not have reached you yet, or it was assigned under a different org you're not currently signed in to. * **Accept fails with a network error.** On iOS, retry once you're back on signal. On Android, you can accept offline and it'll sync — but verify the banner shows the sync completed. * **Start fails or the button is greyed out.** The task group may already be in a non-startable state (already started elsewhere, or cancelled by dispatch). Pull to refresh. * Contact [hi@chrt.com](mailto:hi@chrt.com) or your dispatcher if something looks wrong. ## Related guides * [Proof of delivery](/app/proof-of-delivery) — capturing photos, signatures, and barcode scans at each stop. * [Live location](/app/location) — what location sharing does and how to control it. * [Dispatching](/couriers/dispatching) — the dispatcher's side of the same flow. * [Orders](/docs/concepts/orders) — the task group / task / cargo model. * [Troubleshooting](/app/troubleshooting) — what to do when accept or start fails. > See new offers, accept or decline, and start driving when you're on the road.