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# Add a Customer

## Before you start

Use this guide when your customer is not already connected to you in chrt. This
is useful for existing customers who still place orders by phone, email, or text.

## Step-by-step instructions

1. Open chrt and go to **Connections**.
2. Click **Add Off Platform Shipper**.
3. In **Add New Off-Platform Shipper**, enter the company name.
4. Enter the primary email address.
5. Add the contact name, phone number, job title, industry, street address, or
   notes if you have them.
6. Check the spelling of the company name and primary email address.
7. Click **Create Connection**.

## How to know it worked

The customer should appear in your Connections list. You should be able to
select this customer when creating a new order.

## If something looks different

* If you only see connected organizations, stay on **Connections** and use the
  add button in the page header.
* If the customer already exists, open the existing customer instead of creating
  a duplicate.
* If the save button is disabled, check for missing required fields.
* Contact [hi@chrt.com](mailto:hi@chrt.com) if you have issues.