> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.chrt.com/prod/help/getting-started/connect-with-provider/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server.

# Sign Up and Connect with a Provider

## Before you start

Creating a shipper organization is free. It lets you place orders with your
provider.

If you already have a chrt shipper account, sign in first and then open the
provider profile link.

## Step-by-step instructions

1. Open your provider's public profile page.

   The URL usually looks like `https://chrt.com/@provider-handle`.

2. Click **Sign Up and Connect**.

   chrt will send you through sign up and then bring you back to the connection
   flow for that provider.

![Sign Up and Connect button on a provider profile](/_fern-img/b69d02b7ed987c66f5893d9ef63868742cee1e981cee5616c6243799ace2ba52.webp)

3. Enter your name and email address.

   On the sign-up screen, enter your first name, last name, and email address,
   then click **Continue**. You can also use **Continue with Google** if your
   organization signs in with Google.

![chrt sign-up form with first name, last name, email, and Continue button](/_fern-img/6f91ed39a25477f2f7aee51e714747bd62473a39153f963b211d5ed6b4932e06.webp)

4. Create a password.

   Enter a password for your chrt account and click **Continue**.

![Create a password screen with Continue button](/_fern-img/74e6ab0afaaaa3e4b66427296da81497ec0dd2d00ac89ddb7c15895272c14c7e.webp)

5. Create or select your organization.

   If you are new to chrt, enter your company name and organization handle. If
   you have been invited to an existing chrt organization, select it from **Your
   organizations** instead.

![Create or Select an Organization screen with company name field](/_fern-img/386149a8d3c8792ef0ca297b11987b5f63da2cddab6a8f3f24ebee38571e459f.webp)

6. Choose **Shipper** when chrt asks how your organization uses the platform.

   A shipper organization is for teams that place shipments and work with
   logistics providers. It is the right option when you want to place orders
   with your provider and see shared tracking sessions.

![How are you planning to use chrt screen with Shipper selected](/_fern-img/d5d1210f51aa56d166f566afef6aff838d167f8167f972ccfbb7ebaffee9885f.webp)

7. Finish the connection.

   Click **Continue** after selecting **Shipper**. chrt creates your shipper
   profile and connects your organization with the provider from the profile
   link.

![Connected status on the provider profile](/_fern-img/731e45ddd9fdeb09ebdb0d155b46ac433c86a8af9c3e84bf76f5688eb2399f50.webp)

## How to know it worked

After setup, the provider profile should show **Connected** or chrt should return
you to the provider profile after creating the connection.

Once connected, you can place orders with that provider. If the provider shares a
tracking session with your shipper organization, you can view it from chrt.

## If something looks different

* If you see **Connect** instead of **Sign Up and Connect**, you are already
  signed in. Click **Connect** to connect the current organization.
* If you are asked to choose between **Shipper** and **Provider**, choose
  **Shipper** unless your company performs logistics work for customers.
* If the profile shows **Connected**, your organization is already connected to
  the provider.
* If you accidentally create the wrong type of organization, contact chrt support
  before placing orders or inviting teammates.
* Contact [hi@chrt.com](mailto:hi@chrt.com) if you have issues.

## Connecting from inside chrt

If you are already signed in and do not have the provider's profile link, you can
also open [Connections](https://chrt.com/connections?view=table\&findNew=true)
from the app:

1. Open [chrt.com/connections](https://chrt.com/connections?view=table\&findNew=true).
2. Click **Find New** if the search panel is not already open.
3. Search for the provider handle.
4. Review the provider result.
5. Click **Connect**.

> Learn how to create a free shipper account from a provider profile and connect with that provider.