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> For a complete documentation index, see https://docs.chrt.com/prod/help/getting-started/create-or-select-organization/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server.

# Create or Select an Organization

## Before you start

You need to be signed in to chrt. If you are new, start with [sign up](https://chrt.com/sign-up).
If you already have an account, start with [sign in](https://chrt.com/sign-in).

An organization is your company's workspace in chrt. It controls your team
members, profile, billing, orders, connections, and onboarding checklist.

If your team already uses chrt, ask an admin to invite you instead of creating
a duplicate organization.

## Step-by-step instructions

1. Open chrt and go to **Create or Select an Organization**.
2. Review the **Your organizations** list.
3. If your organization is listed and active, click **Select**.
4. If your organization is not listed, enter the company name in **Create an
   organization**.
5. Click **Create**.
6. Wait for chrt to create the workspace and select it for your account.
7. Continue to [choose how your organization uses chrt](/help/getting-started/choose-how-you-use-chrt).

## Access and pricing

Shipper organizations can be created without paying for a provider
subscription. This gives shippers limited access for the shipper side of chrt:

* create and manage shipments
* connect with providers on chrt
* track shipments with live maps and operational visibility
* view proof of delivery, including photos, signatures, and barcodes when
  provided
* receive alerts and shipment updates
* use shipper analytics and coordination tools where available

Learn more about shipper workflows on the [shipper platform page](/shippers).

Provider organizations need an active paid plan to access provider features.
Choose **Provider** if your organization is a courier company, freight
forwarder, carrier, dispatcher, or logistics operator. Provider features include
dispatch, driver assignment, provider order management, proof-of-delivery
collection, rate sheets, billing, invoicing, and customer operations.

Review current plans on the [pricing page](https://chrt.com/pricing). If you choose Provider
during setup, chrt may send you to subscription checkout before unlocking the
full provider workspace.

## Which option should you choose?

Create a new organization when you are setting up a company that does not
already have a chrt workspace.

Select an organization when an admin has already invited you, or when you are
returning to a workspace that already exists.

Do not create a second organization for the same company unless you are
intentionally separating teams, billing, and data.

## How to know it worked

After creating or selecting the organization, chrt should send you to the setup
page that asks, **How are you planning to use chrt?**

That next step sets up the organization's chrt product mode. It is separate
from creating the auth organization.

## If something looks different

* If you see **No organizations found for this account**, create a new
  organization or ask your admin to send an invite.
* If **Select** is disabled, the organization may not be active for your
  account yet. Ask the admin to confirm the invite.
* If you created the wrong organization name, finish setup only if it is safe
  to use that workspace. Otherwise contact chrt support before adding team
  members, orders, or billing details.
* If you are sent back to sign in, complete sign in again and return to this
  page.
* Contact [hi@chrt.com](mailto:hi@chrt.com) if you have issues.

> Learn how to create a new chrt organization or select an organization you were invited to.