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# Public Tracking Links

> Generate, share, and manage public tracking links so customers and recipients can follow a shipment in real time.

A **public tracking link** is a chrt-hosted page anyone can open with just the
URL — no sign-in required. Use it to give customers, end recipients, or anyone
outside your chrt org a live view of where a shipment is, without inviting them
into your organization.

## Before you start

* Public links are scoped to a specific order or a specific tracking session,
  not to an entire org. Only the segments and tracking layers you enable for
  sharing are visible on the public page.
* Anyone with the link can view the page. Treat the URL as semi-public — once
  shared, you should assume it can be forwarded.

## 1. Share an order publicly

1. Open the order at
   [chrt.com/orders/\<order-ref>](https://chrt.com/orders).
2. Open the **Actions** menu in the order header.
3. Click **Share tracking**.
4. In the dialog, choose which segments and which tracking layers to expose on
   the public page, then confirm.

chrt generates a link like `https://chrt.com/orders/public/<order-ref>`. The
**Public tracking** indicator appears in the order header to remind you the
order is publicly viewable.

Click **Copy link** to copy the URL, or use the system **Share** sheet if your
browser supports it.

## 2. What recipients see

The public page is a stripped-down version of the signed-in order page. It
shows:

* The shipment's current position on the map.
* The layers and segments you enabled when sharing — driver location, cargo
  location inferred from the driver, and independent tracker-device position.
* A **last seen** timestamp showing how recently chrt got a ping.
* A **layer toggle** and **history view** so the recipient can scrub through
  past pings, similar to the signed-in map.

Recipients do **not** see line items, financial details, internal messages, or
artifacts unless you've explicitly captured those into a shareable PDF (see
[Tracking](/shippers/tracking) for POD generation).

## 3. Share a standalone tracker session

If the cargo is on a chrt tracker session (not on a chrt order), you can also
share the **session** publicly. From the session page, click **Share Public
Link** and confirm in the **Create Public Link** dialog. See
[Standalone trackers](/trackers/standalone) for the full session sharing
flow.

> **Warning**
>
> Once a tracker session is made public, it cannot be made private again. To
> revoke a public session, delete the session entirely. Orders, by contrast,
> can be unshared at any time from the **Share tracking** dialog.

## 4. Update or revoke a shared order

Open the order, click **Actions → Share tracking** again, and either:

* **Adjust which segments or layers are visible** — uncheck the ones you want
  to hide; the change is immediate.
* **Stop sharing entirely** — turn off all segments. The public link returns a
  404 / no-access state for new visitors.

## How to know it worked

* The order header shows the **Public tracking** indicator.
* Opening the public URL in an incognito window shows the public map.
* A recipient who opens the link can scrub history and see the latest ping.

## If something looks different

* **Recipient sees a blank or no-data map** — confirm at least one segment and
  one tracking layer is enabled in the Share tracking dialog. The default
  state immediately after creation may have layers off until you enable them.
* **You don't see Share tracking in Actions** — only the org that created the
  order can generate a public link. Connected forwarders and couriers see the
  tracking but not the share action.
* **Recipient says the link doesn't work** — confirm you're sharing the
  `/orders/public/<order-ref>` URL, not the signed-in `/orders/<order-ref>`
  URL.
* Contact [hi@chrt.com](mailto:hi@chrt.com) if you have issues.

## Related guides

* [Tracking shipments](/shippers/tracking) — the signed-in view of the same
  order.
* [Notifications](/shippers/notifications) — add the recipient as an ad-hoc
  email contact alongside the link so they get pickup/delivery alerts.
* [Standalone trackers](/trackers/standalone) — share a tracker session that
  isn't on a chrt order.