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# Marketplace

> Practical guide to current CHRT marketplace workflows and saved-record checks.

Use **Bidding** to send work to connected providers or eligible drivers, review their responses and choose who will execute the segment. See [Bidding and assignment requests](/staging/docs/guides/bidding) for the complete listing, response and assignment flow.

## Open your listings

Open [Bidding](https://chrt.com/bidding) in your provider organization. **Inbox** 1 contains offers you received, with a **From** column you can filter by sender organization. **Sent** 2 contains listings your team manages and is available to operators, administrators and owners; filter it by **Created by**, **Order** or **Audience**.

![The Bidding page with the Sent tab selected, with numbers 1 and 2 on the Inbox and Sent tabs.](/_fern-files/_img/14c9baaa566fd39f625dda2a7bc0178ed7b325748fcc1adf88382cd6a4642fa7.webp)

*The **Bidding** page with the **Sent** tab selected. **1** **Inbox** tab, **2** **Sent** tab.*

Open a listing to read its description, segment summary, recipients, response mode and history. Confirm the organization and order reference before responding.

## Send work to a provider or driver

For provider work, open the intended segment's **Assign provider** menu and choose **Bid to providers** when available. Your organization must coordinate that segment. For driver work, use **Bid to drivers** when available for a segment your organization executes.

Immediate **Assign** or **Reassign** works when the assignee has agreed to direct assignment: a W2 driver with auto-assignment enabled, or a partner courier whose connection has **Auto-assign** turned on by that organization's admin (see [Auto-assign for partner couriers](/staging/couriers/connections#auto-assign-for-partner-couriers)). Otherwise send the work as a listing: **Bid** asks for a response, and **Dispatch directly** asks a driver to accept or deny. For a driver, confirm the saved [driver classification and availability](/staging/couriers/drivers#set-the-classification-for-dispatch) before [dispatching](/staging/couriers/dispatching). The roster's **Bid** action offers a response request for a driver with auto-assignment off. Do not treat a visible assignment button as proof of eligibility.

Select the **Audience** 1 and a response mode 2, then enter **Listing description** 3 and **Bidder summary** 4.

![The Create bidding listing form with numbers 1 to 4 on the Audience menu, the response mode cards, the Listing description field and the Bidder summary field.](/_fern-files/_img/ab21879d3a1965eb6fee03306f26b1ae6ae14aee223b90b69fdc1d5c32c8c4ef.webp)

*The top of the **Create bidding listing** form. **1** **Audience** menu, **2** response mode cards, **3** **Listing description** field, **4** **Bidder summary** field.*

Choose direct recipients 1 or a non-empty bidding group 2. Review the resolved recipients 3 before sending. With no recipient selected, the form shows its own prompt 4 to select a participant or a non-empty group. To send an opening amount, choose a **Pricing source**: **Ad-hoc pricing** lets you enter your own **Pro-forma pricing** rows, with a **Currency** picker beside **Add line** and optional **Tax** and **AWB** fields on each line, and **Use rate sheet** previews rows from a rate sheet you select. [Reusable groups](/staging/docs/guides/bidding#reuse-a-recipient-group) let you choose a saved provider or driver group.

![Participants card of the Create bidding listing form with no recipient selected; numbers point at Direct providers, Provider groups, the resolved count and the form's prompt.](/_fern-files/_img/ee96aafa56954e577a24051ee3ce29c49340bcae0e81e35473a351c1962ee4fe.webp)

*The lower part of the Create bidding listing form, with no recipient selected. **1** **Direct providers** list (both unchecked), **2** **Provider groups** column (**No provider groups**), **3** resolved count (**0 resolved**), **4** the form's own prompt to select a participant or a non-empty group.*

## Choose how recipients respond

| Mode                  | Audience             | Assignment rule                                                                                                                                     |
| --------------------- | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Dispatch directly** | Drivers              | Send a selected driver an accept-or-deny request. Acceptance assigns the work; selecting multiple drivers makes this behave like first accept wins. |
| **First accept wins** | Providers or drivers | The first successful acceptance assigns the work and closes competing open responses.                                                               |
| **Bid and negotiate** | Providers or drivers | Recipients can submit an amount, accept an offer or counter. The dispatcher chooses the successful response.                                        |

The listing concerns its selected segment. An offer response does not assign every segment of a multi-leg order. After sending, reopen the saved listing and check its audience, recipients and response mode.

## Review responses and assign the work

In **Sent**, open a listing and click the participant's name in the **Driver / Provider** 1 column to open their reply and history. Review the latest amount 2 and comment. The responses grid pages and sorts, and filters by **Status**, **Status changed** and **Created**. Use **Send counter** to propose a revision or **Deny** to reject that response when those actions are available.

![The listing detail page for an awarded listing with numbers 1 and 2 on the Driver / Provider and Response Offer columns of the Bid threads table.](/_fern-files/_img/4f5ebd1cee99ee5d7b50fd3aceaea192cd1600e20808eb5e4c5afff94ddafa37.webp)

*A listing detail page for an awarded listing, with the **Bid threads** table below the listing details. **1** **Driver / Provider** column, **2** **Response Offer** column.*

A recipient's negotiated acceptance can show **Accepted, needs confirmation**. Use **Assign accepted bidder** when you choose that recipient. If the latest response is a recipient's bid or counter, **Accept and assign** accepts that response and assigns the work immediately; it does not require a second award step.

Refresh the listing and reopen the order. Confirm the awarded response and the saved executor 1 or driver on the correct segment 2 before dispatching the next leg.

![Order Summary tab with CHRT (courier) and Sedan listed under Executors for the Ground Segment; numbers point at the saved executor and the segment.](/_fern-files/_img/a5a5ea84baa66a7b7e07a93611ab032735052aca84c858eadadea7b4e9395bf5.webp)

*The order's **Summary** tab, with **CHRT (courier)** and **Sedan** listed under **Executors** for the **Ground Segment**. **1** **CHRT (courier)** as the saved executor, **2** **Ground Segment** under **Executors**.*

## Edit or cancel an open listing

Use **Edit listing** to review the description, response mode, participants, offer rows and internal notes. The audience remains fixed. Save, refresh and check the changes.

**Cancel listing** stops recipients acting on that listing. Read the confirmation before proceeding. Cancelling a listing is different from denying one response or a recipient choosing **Withdraw bid**. Do not use listing cancellation as a way to undo a saved assignment or completed work.

## Review the offer amount

On the web, **Share itemization** off hides dispatcher-authored offer and counter pricing from recipient thread history, including totals and rows. The label and comment can remain visible, along with the recipient's own earlier bid. The listing sidebar total reflects the opening listing pricing, not the latest counter.

Recipients should confirm the latest readable terms before accepting. If the current amount is missing, ask dispatch to resolve it and refresh before proceeding. See [Check the latest terms](/staging/docs/guides/bidding#check-the-latest-terms) and [Submit a bid or counter](/staging/docs/guides/bidding#submit-a-bid-or-counter).

For billing workflows and rate configuration, see [Billing](/staging/couriers/billing).

## Related guides

* [Getting Started](/staging/couriers)
* [Creating Orders](/staging/creating-orders)
* [Drivers](/staging/couriers/drivers)
* [Dispatching](/staging/couriers/dispatching)
* [Bidding and assignment requests](/staging/docs/guides/bidding)