> This page is for version Staging.
> For other versions, use one of these documentation indexes:
> - Prod (default): https://docs.chrt.com/prod/llms.txt
> - Staging: https://docs.chrt.com/staging/llms.txt
> - Dev: https://docs.chrt.com/dev/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.chrt.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server.

# Set Up Shipper Info

## Before you start

Confirm the active shipper organization. Organization-profile editing requires the applicable owner/admin access. This profile is separate from your personal **Account Settings** page.

## Review and edit the profile

1. Open [Edit profile](https://chrt.com/edit-profile).

2. Review **Company Name** 1, **Business Email**, **Business Phone** and the available company/address fields.

   ![The top of the Organization Public Data form of a shipper organization, with Handle and Company Name filled in and the Saved status beside View Profile; numbers 1 and 2 mark the Company Name field and the Saved status.](/_fern-files/_img/133628ede01c6f3b6d5d51b0f2ba2118175269f9fa72fa3fbdf68f16a266a4e3.webp)

   *The Edit profile page of a shipper organization: the top of the **Organization Public Data** card. **1** **Company Name** field, **2** **Saved** status beside **View Profile**. Only the top of the form is shown.*

3. Enter the details your providers should use for coordination.

4. Click **Save**. The button reads **Saving…** and then briefly **Saved**. If a field shows an error, correct it and click **Save** again.

5. Reopen the profile and confirm the saved values.

The form doesn't save as you type. The status near the top of the form, next to **View Profile**, reads **Unsaved** while you have changes that aren't saved yet and **Saved** 2 when the form matches your saved profile. **Save** stays unavailable until you change a field, and **Cancel** puts the form back to the last saved values.

The **Organization Files** card below the form accepts images and PDF files up to 25 MB, such as your logo. You can delete a file from the card. Files appear in a read-only **Files** list on your public profile and on connection Contact Info.

Use an organization contact address appropriate for the team. Do not put access credentials or private shipment information in a public company description.

If access is denied, ask the organization's owner/admin to update the profile. If a provider reports old information, compare the saved profile and active organization before creating another record.

See [Roles](/staging/docs/concepts/roles), [Connections](/staging/docs/concepts/connections) and [Support](/staging/support).