> This page is for version Staging.
> For other versions, use one of these documentation indexes:
> - Prod (default): https://docs.chrt.com/prod/llms.txt
> - Staging: https://docs.chrt.com/staging/llms.txt
> - Dev: https://docs.chrt.com/dev/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.chrt.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.chrt.com/_mcp/server.

# Supported Devices

> Review Chrt device records and confirm model capabilities before planning a shipment.

Chrt's device controls use **Tag** and **Label** as device type labels. Connected-service devices, driver tracking, and Chrt device sessions appear through different records and views. Choose the record that matches your tracking source, then confirm the actual hardware model and its capabilities.

## Device records in Chrt

Open [Devices](https://chrt.com/tracking/devices) to review the devices available to your organization. **Register Device** 1 opens the registration form, and an organization with none shows **No devices match your filters** 2.

![The Devices page of an organization with no devices, with numbers 1 and 2 on the Register Device button and the No devices match your filters message.](/_fern-files/_img/96f3762a96760ca20659fa07a9a4aaf72371d128cdc2319b3b5e6eb15e239f6a.webp)

*The **Devices** page of an organization with no devices. An empty list says nothing about an organization's hardware inventory. **1** **Register Device**, **2** **No devices match your filters**.*

The **Register Device** form includes **Device MAC Address** 1 and an optional **Device Type** 2. Its type choices include **Tag** and **Label**.

![The blank Register Device dialog, numbered 1 to 5: the Device MAC Address field, Device Type, Comments, External Reference ID, and the disabled Register Device button](/_fern-files/_img/faf8cdb760ce7a3ad70acc5145118fcac308b8d14939d156d1ca1688d22a5310.webp)

*The **Register Device** dialog on the **Devices** page, blank. **1** **Device MAC Address** (required); under **Optional Information**, **2** **Device Type**, **3** **Comments**, **4** **External Reference ID**, **5** **Register Device**, disabled while the form is blank.*

The form shows a blank **Device MAC Address** 1 field with an example placeholder, **Device Type** 2 displaying **Select device**, **Comments** 3, and optional **External Reference ID** 4. **Register Device** 5 is disabled.

The current type choices map **Tag** to `T3-D-tag` and **Label** to `MTB06-label`. These are labels used to identify a device record. They do not specify battery duration, rechargeability, sensor accuracy, or the readings available on every device.

Open a device record to review its MAC address, **Device Type** 1, optional **External ID** 2, **Registered** 3 time, and **Last Seen** 4 information when available. Dates are spelled out with the month name and time zone. When the device has a reported location, a **Last Seen Location** map appears. An **Active Cargo** section shows the cargo the device is linked to, with an **Unlink** button for operators or higher in the organization that owns the device. Confirm that the identifier matches the device you intend to use. A saved device record and a reported location are separate checks.

![The Device Info section of a device record, with numbers 1 to 4 on Device Type, External ID, Registered and Last Seen.](/_fern-files/_img/a86a532746cde20d42a57158c59a15a9b8d9f22e7060bb87eb9bf76f49497dc1.webp)

*The **Device Info** section of a device record for a **Tag**. **1** **Device Type**, **2** **External ID**, **3** **Registered**, **4** **Last Seen**.*

**Archive** is disabled while the device is linked to cargo ("Unlink this device from its cargo before archiving.") or has an active session ("End this device’s tracking session before archiving."). In the device list, a device linked to cargo shows the order reference as a link.

## Other tracking sources

| Source                                | Where to start                                                                                             |
| ------------------------------------- | ---------------------------------------------------------------------------------------------------------- |
| A Chrt device session                 | [Standalone trackers](/staging/trackers/standalone)                                                                |
| Tive service records                  | [Tive Devices](https://chrt.com/tracking/tive/devices) or [Tive Shipments](https://chrt.com/tracking/tive) |
| Reelables service records             | [Reelables Assets](https://chrt.com/tracking/reelables)                                                    |
| Driver or cargo tracking for an order | [Trackers on orders](/staging/trackers/on-orders)                                                                  |

For a hand-carry shipment, confirm which source will follow the cargo for each leg. An onboard courier is part of the shipment operation; it is not a hardware specification. Do not assume that a driver source and a cargo device provide the same location or condition data.

## Confirm suitability before use

Tell [trackers@chrt.com](mailto:trackers@chrt.com) the device model, shipment duration, transport legs, and readings you need. Confirm compatibility, mounting and handling requirements, battery expectations, and any required setup using the guidance for that model. Hardware setup procedures are being validated separately from this overview.

> **Note**
>
> chrt does not sell trackers self-serve. To request Tive devices, email
> [trackers@chrt.com](mailto:trackers@chrt.com) with the type and quantity
> you need. See [chrt.com/trackers](https://chrt.com/trackers) for the
> marketing overview of available hardware.

## Related guides

* [Battery and data](/staging/trackers/battery-data) — read available telemetry.
* [Standalone trackers](/staging/trackers/standalone) — device and session controls.
* [Trackers on orders](/staging/trackers/on-orders) — map sources for a shipment.
* [Integrations](/staging/trackers/integrations) — connected tracking services.