Connecting with Providers

Link your shipper organization to the forwarders and couriers you work with.

A connection is the link between your shipper organization and a forwarder or courier that runs shipments for you. You can only assign orders to providers you’re connected with. This page shows you how to create connections — both during sign-up and from inside the app — and how to manage them.

Before you start

Creating a shipper organization is free, and connecting with a provider does not incur charges on its own. You only pay for the shipments you place.

If you already have a chrt shipper account, sign in first and then open the provider’s profile link.

Option A: Sign up from a provider profile (fastest)

If your provider has shared a link like https://chrt.com/@provider-handle, the fastest path is to sign up from that page so your new shipper org lands already connected to them.

  1. Open your provider’s public profile page.

    The URL usually looks like https://chrt.com/@provider-handle.

  2. Click Sign Up and Connect. chrt will run you through sign-up and bring you back to the connection flow.

Sign Up and Connect button on a provider profile
  1. Enter your name and email address. On the sign-up screen, fill in your first name, last name, and email, then click Continue. You can also use Continue with Google if your organization signs in with Google.
chrt sign-up form with first name, last name, email, and Continue button
  1. Create a password and click Continue.
Create a password screen with Continue button
  1. Create or select your organization. If you’re new to chrt, enter your company name and a public handle. If you’ve been invited to an existing chrt organization, select it from Your organizations instead.
Create or Select an Organization screen with company name field
  1. Choose Shipper when chrt asks how your organization uses the platform. A shipper organization is for teams that place shipments and work with logistics providers.
How are you planning to use chrt screen with Shipper selected
  1. Click Continue. chrt creates your shipper profile and connects you to the provider from the profile link.
Connected status on the provider profile

Option B: Connect from inside chrt

If you’re already signed in and don’t have a provider profile link, search the directory and connect from there.

  1. Open chrt.com/connections.
  2. Click Find New if the search panel isn’t already open.
  3. Search for the provider’s handle.
  4. Review the provider result, then click Connect.

The provider receives the connection request immediately. Once they accept (or if the connection is auto-accepted), the provider appears in your connections list and is available in the Order setup tab of the draft builder.

Option C: Record an off-platform provider

If a provider isn’t on chrt yet, you can record them as an off-platform provider so you can still build orders that reference them. Off-platform providers don’t have a chrt account, so they can’t see the order in the app — you’ll handle dispatch and updates through your existing channels.

How to know it worked

  • The provider profile shows Connected (or chrt returns you to the profile after creating the connection).
  • The provider appears in your Connections list.
  • The provider is selectable as the forwarder or courier on the Order setup tab of the draft builder.

Managing a connection

Open chrt.com/connections and click a connection to see the connection detail page. From there you can:

  • See the provider’s profile, contact info, and saved addresses.
  • See shared orders, statements, and tracking sessions.
  • Pause or end the connection (the provider can still see historical orders).

If something looks different

  • If you see Connect instead of Sign Up and Connect, you’re already signed in — click Connect to connect the currently-active organization.
  • If you’re asked to choose between Shipper and Provider, choose Shipper unless your company performs logistics work for customers.
  • If the profile already shows Connected, your organization is already connected to the provider.
  • If you accidentally create the wrong type of organization, contact hi@chrt.com before placing orders or inviting teammates.