Marketplace

The Marketplace is chrt’s bidding venue. Instead of assigning a job to one specific driver, you create a listing from a task group and send it to a group of drivers, partner couriers, or both. Recipients see the listing in their bidding inbox and respond based on the response mode you pick — straight accept, first-accept-wins, or back-and-forth negotiation. This page covers the full listing-and-bidding flow from your side as the lister.

Before you start

• Listings come from staged task groups — see Creating Orders and Dispatching for the job-creation side first.
• Bidding is provider-mode only. You see the Bidding tab in the sidebar when your org is in Provider mode and your role is admin or higher.
• To list a job, you need at least one of: connected drivers on your org, connected partner couriers in your network, or a bidding group set up.

1. Open the bidding hub

Open chrt.com/bidding. The page has two tabs:

The data table on each tab is filterable by status (open, awarded, cancelled, expired), type, created date, and last edited. Click any row to open the listing detail.

2. Create a listing from a task group

Listings are created from the order page on a specific task group, not from the bidding page directly.

1. Open the order at chrt.com/orders.
2. On the task group you want to list, open the action menu and click Create listing.
3. In the Create listing dialog, fill in:
   • Description — what recipients see about the job (origin, destination, timing, cargo highlights).
   • Audience — Drivers, Couriers (other provider orgs), or both via a bidding group.
   • Response mode — see step 3 below.
   • Pro-forma line items — your proposed pricing for the job, line by line. Recipients see the total (and optionally the line items) when they view the listing.
   • Share line items — toggle on if you want recipients to see the per-line breakdown, off if you only want them to see the total.
   • Private notes — internal-only context for your dispatch team. Bidders never see this.
4. Pick participants — the specific drivers, partner couriers, or bidding groups who should see the listing.
5. Click Create.

3. Pick the right response mode

The response mode determines how recipients interact with your listing.

4. Manage the bid threads

Open any listing in your Sent tab to see the detail page:

• Listing summary — description, audience, response mode badges, status.
• Pricing summary — the pro-forma total and (if shared) the line items.
• Participants — who you sent it to. Add or remove participants while the listing is open.
• Bid threads — one thread per bidder. Each thread shows the bidder, the current offer, and the conversation.

From a bid thread you can:

• Accept the bidder’s current offer — moves toward awarding the job to them.
• Counter with a revised price. The bidder sees the counter and can accept, counter again, or withdraw.
• Deny the thread — the bidder is removed from the listing without the listing being cancelled.

The listing auto-refreshes every 20 seconds while you have it open so you don’t have to reload to see new bids.

5. Award the job

How awarding happens depends on the response mode:

• Dispatch directly — the moment the driver accepts, the order is assigned to them and the listing closes. No additional confirm step.
• First accept wins — the moment the first recipient accepts, the order is assigned and all other open threads close automatically.
• Bid and negotiate — when both sides have accepted a price (or you accept their bid), you click Confirm award to finalize. The order is assigned to the bidder at the agreed price.

6. Cancel or edit a listing

While a listing is Open:

• Edit — change the description, pricing, participants, or internal notes. Bidders see the updated listing on their next refresh.
• Cancel listing — closes the listing without awarding. Bidders see it marked as cancelled and can’t take any further action. Use the cancellation when the underlying job is no longer needed or you want to re-list with a different shape.

Cancellation is irreversible — you’d need to create a new listing if you change your mind.

How to know it worked

• The listing appears in your Sent tab with status Open.
• Each participant gets a notification (in-app and email, depending on their settings) that there’s a new listing in their inbox.
• Bid threads populate as recipients respond.
• After award, the task group on the underlying order shows the assigned driver or partner courier, and the listing status flips to Awarded.

If something looks different

• The Bidding tab isn’t in your sidebar. Confirm you’re in Provider mode at the top of the app and that your role is admin or higher.
• No participants to pick from. Drivers audience needs drivers on your org (see Drivers); couriers audience needs connected partner couriers (see Connections).
• A bidder’s thread shows “Listing unavailable.” They aren’t a participant — add them to the listing’s participants from the detail page.
• The listing auto-closed before anyone accepted. Check the listing’s status — First accept wins closes the moment the first acceptance lands, even if other bidders were close.
• You can’t see the per-line pricing on a listing you received. The lister has Share line items turned off. You see the total only.
• Contact hi@chrt.com if a listing looks wrong.

Related guides

• Dispatching — direct assignment (the non-listing path to getting a driver on a job).
• Connections — connect with partner couriers so you can list to their orgs.
• Drivers — manage the driver roster you list to.
• Creating Orders — the order side; listings come from task groups on these orders.
• Orders — the task group model listings attach to.