Managing Your Courier Network

Find, connect with, and maintain the couriers you dispatch shipments to.

A forwarder’s network is the list of couriers you can dispatch shipments to. In chrt the network lives in Connections: each row is a courier you’ve linked your forwarder org to and can assign ground segments to in the draft builder.

Before you start

  • Connecting with a courier is free and doesn’t commit you to any volume.
  • You can connect with as many couriers as you want. Add couriers in every market you forward into so multi-leg shipments don’t stall at hand-off.

1. Find couriers in the directory

Open chrt.com/directory to browse all couriers on the platform. The directory is searchable by handle, name, and service area.

  1. Open the directory and switch to the Couriers view.
  2. Filter by region, service area, or handle.
  3. Click any courier card to open the partner detail page.

2. Connect with a courier

From a courier’s partner detail page, click Connect. chrt sends the connection request and the courier confirms from their side. Once confirmed, the courier appears in your Connections list and becomes selectable as the courier on a ground segment in the draft builder.

You can also connect from inside chrt’s connections page directly:

  1. Open chrt.com/connections.
  2. Click Find New if the search panel isn’t already open.
  3. Search by handle, then click Connect on the result.

3. Read a partner detail page

Click any connection in your Connections list to open the partner detail page. It shows:

  • The courier’s profile — contact, service area, capabilities, certifications.
  • Saved contacts and addresses — dispatchers, drivers, warehouses you can drop into stops on a draft order.
  • Shared orders — every order you and this courier have collaborated on.
  • Statements — billing the courier has opened against you (and any ledgers).
  • Rate sheets — pricing this courier has on file with your org. You can attach a default sheet here so it auto-applies on new orders.

4. Record an off-platform courier

Some couriers you work with aren’t on chrt yet. Record them as an off-platform courier so you can still build orders that reference them.

  1. Open chrt.com/connections.
  2. Click Add off-platform courier (or the off-platform action from the Find New panel).
  3. Enter the courier’s name, contact info, and any service area details you have.
  4. Save. The off-platform courier becomes selectable on a ground segment just like an on-platform connection.

Off-platform couriers don’t have a chrt account, so they can’t see the order in the app, accept tasks, or run the driver flow. You’ll have to dispatch them through your existing channels (phone, email) and mark task progress yourself.

5. Save contacts for fast stop entry

For every courier you work with regularly, save the dispatcher contact and any warehouse or station addresses on their partner detail page.

When you build a stop in the draft builder, you can:

  • Click the map pin on a saved contact card to drop their address into the stop.
  • Click the bell icon on a saved contact card to add ad-hoc email notifications for that stop’s events.

Saved contacts make multi-leg drafting fast — you don’t retype the same warehouse address on every job.

How to know it worked

  • The courier appears in your Connections list with status Connected.
  • The courier is selectable on ground segments in the draft builder.
  • Saved contacts on the partner detail page show up in the contact picker when you set a stop’s address or point of contact.

If something looks different

  • Connection stuck in Pending. The courier hasn’t confirmed yet. Reach out via their listed contact to nudge.
  • Courier not in the directory. Either they aren’t on chrt, or their profile is set to private. Use the off-platform flow until they’re on chrt.
  • Default rate sheet isn’t applying on new orders. Check the partner detail page — defaults are set per connection, not org-wide.
  • Contact hi@chrt.com if a known courier is missing from search.